Privacy
All customer details are always kept confidential and never passed on to third parties, in the same way your photographs are not passed on and returned to yourself once the artwork is complete, whether you end up commissioning a portrait or not. Once your artwork is finished all your personal details will be removed from my systems.
Guarantees
If you are not completely satisfied with your artwork, I will endeavour to address your issues with no extra charge until you are happy.
If your artwork is lost or damaged in transit then a full refund will be issued to you, or a replacement of the artwork will be offered to you. Photographs of the damaged artwork must be sent prior to refunds or replacements being given. The damaged artwork must be returned to me via Royal Mail Special Delivery at your cost within 7 days. Once the damaged artwork has been received, a refund or replacement will be provided within 45 days.
Price Increases
If i ever increase my prices, I will always stand by the price shown online at the time you have commissioned the artwork from me. The artwork is considered a commissioned once I’ve received your deposit and the reference, and I have been asked to proceed with the artwork by the customer.
Payment Terms
A deposit of 25% must be paid prior to work being undertaken. Payment of the deposit constitutes acceptance of my terms and conditions. All artwork remains the property of peter bamber until full payment is received.
Full payment must be made either via paypal or BACS transfer prior to artwork being sent to the customer.
Termination of Order
Once your order has been received and the deposit has been paid, you have 3 days to cancel your order. If the order is cancelled after this time your deposit will be lost as materials will have been purchased to undertake the artwork order.
Copyright for customers
The customer can use images of their commissioned artwork for any non-commercial purposes. It can be posted throughout all social media channels. If you would like additional printed copies of the artwork please contact me. The customer cannot use the artwork in any commercial capacity, ie make copies for resale.
Copyright for viewers of the website
This website and all its content is the copyright of peter bamber 2020. All rights are reserved and the images may not be copied, reproduced or resold without permission.
Lead Time
The lead time for completing artwork in 4-10 weeks for you to receive your proof, this is a guide for you and not a guarantee. This may increase due to complexity of the artwork or high volume of orders. If the artwork contains more two or more subjects can take 2-3 weeks longer per additional subject.
Use of finished portraits
I may display your finished artwork on this website, and my social media channels for promotional and marketing purposes, unless requested not to do so by the customer.
Cookies Policy
Our website may use “cookies” to enhance the Customer experience. A customers web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Customers may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.
Errors & Ommissions
From time to time there may be information on our site that contains typographical errors or inaccuracies or ommissions that relate to product descriptions, pricings and promotions, shipping charges and lead times. I reserve the right to correct any of these errors or ommissions and to change an update information without prior notice. If these relate to artwork prices i have the right to cancel an order if the pricing information is displayed incorrectly.